Your simple and proven mental health leadership mentor... as close as your phone.
The impact of mental health
on our workplaces in Australia
has recently been estimated by
PWC and Beyondblue at
$11 billion pa

Stress, burnout and depression are the biggest causes of lost productivity in the Australian economy according to PWC. Change fatigue, disruption and uncertainty are distressing many employees, with Gallup estimating that only 13% of people are actively engaged.

The rate of change is only increasing.

The better you can support people through this, the greater your competitive advantage.

Our research shows that leaders have 3 main problems...

They can’t quickly assess their team’s mental health.

They don’t always know who’s disengaged or distressed. Sometimes it can be hard to spot.

They don’t know how to help those who are struggling.

*A team of 12 will typically have 3 people that live with depression, an anxiety disorder, or substance abuse.

“Caring is the new
unfair advantage”


As we rush into the digital revolution, workplaces can seem less human, and yet we all yearn to feel accepted for who we are. We want to be part of a supportive team, have a purpose that excites us, and have the opportunity to grow.

FactorC is a mathematical term which we apply to address this. It is THE CARE EQUATION. When we apply caring to how we manage and lead, we thrive. Self care = thriving self. Team care = thriving team. Customer care = thriving customers.

The evidence below supports this, and it’s also good for business.

CARE
The more employees who agree with this statement: “My supervisor, or someone at work, seems to care about me as a person.” – the higher the profit, customer service levels and employee longevity.
(SOURCE: Conchie, B., & Rath, T. (2008). Strengths based leadership: Great leaders, teams, and why people follow. Gallup Press.)
PSYCHOLOGICAL SAFETY
The #1 predictor of high-performance teams by innovation powerhouses like Google and IDEO is psychological safety.
(SOURCE: What Google learned from its quest to build the perfect team, NYT, February 25, 2016)
WORKPLACE STRESS
Workplace stress leads to 50% higher voluntary turnover. Employees prefer workplace wellbeing to material benefits.
(SOURCE: Proof that positive cultures are more productive, HBR , December 1, 2015 by Emma Seppala and Kim Cameron)
VALUE
91% of Australian employees agree that mental health in the workplace is important, but only 52% believe their workplace is mentally healthy.
(SOURCE: State of Workplace Mental Health in Australia, beyondblue, released May 2017)
ROI
Recent research conducted by the prestigious Lancet Psychiatry identified that for each dollar spent on training managers to support their team’s mental health, a return of $9.98 was achieved. This is an ROI of nearly 1000% by investing in training managers.
(SOURCE: Workplace mental health training for managers and its effect on sick leave in employees: a cluster randomised controlled trial, The Lancet Psychiatry, Vol 4, No.11, Nov 2017)

HOW DOES
iCARE EVERY DAY WORK?

Gallup estimate that 70% of a team’s engagement is determined by a leader’s words and actions. Educating leaders is, therefore, the key to creating a more caring and supportive culture and stopping the stigma which surrounds mental health.

FactorC is designed to be a simple and proven mental health leadership mentor… as close as your phone.

Our program uses THE CARE EQUATION to multiply better outcomes for our leaders via the FactorC app and learning portal.

It provides training and the just in time support managers need to help their team and promote psychological safety (proven to be the #1 indicator of high-performing teams).

It delivers data analytics for continual improvement and the identification of trends in your teams, tribes and organisation's mood.

How it works

THE CREDENTIAL
Managers complete approx. 90 minutes of contact time in the course section of the app. This is made up of interactive micro-learning moments, action-focussed workplace activities and custom content for your organisation. The app embeds Graeme Cowan’s iCARE framework into every day leadership activities, with a micro-credential awarded upon successful completion.

SCENARIOS and TOOLS
The FactorC app provides just in time, just enough and just for me performance support. It uses an index of short videos, management tools (such as the Moodometer and Action Plans), tips, articles and stories to prepare leaders for uncomfortable conversations e.g. "Is this a mental health or performance management issue?"

MORE
Related curated content (videos, podcasts, articles and interviews) provide users a means to explore more. This section is highly customisable for other related wellbeing initiatives or specific content for your organisation.

KEY FEATURES

The FactorC program enables managers and leaders at all levels to develop their team’s psychological safety via:

  • training, job aides and our just in time digital performance support tools
  • our curated wellbeing library
  • your own custom content
  • delivering measurable data analytics on teams, tribes and your whole organisation’s mood (the ‘Moodometer’ app can be used organisation wide)
  • identifying the triggers of mood change (the good and bad).

FactorC is designed to be a simple and proven mental health leadership mentor… as close as your phone.

Our program uses THE CARE EQUATION to multiply better outcomes for our leaders via the FactorC app and learning portal.

It provides training and the just in time support managers need to help their team and promote psychological safety (proven to be the #1 indicator of high-performing teams).

It delivers data analytics for continual improvement and the identification of trends in your teams, tribes and organisation's mood.

How it works

THE CREDENTIAL
Managers complete approx. 90 minutes of contact time in the course section of the app. This is made up of interactive micro-learning moments, action-focussed workplace activities and custom content for your organisation. The app embeds Graeme Cowan’s iCARE framework into every day leadership activities, with a micro-credential awarded upon successful completion.

SCENARIOS and TOOLS
The FactorC app provides just in time, just enough and just for me performance support. It uses an index of short videos, management tools (such as the Moodometer and Action Plans), tips, articles and stories to prepare leaders for uncomfortable conversations e.g. "Is this a mental health or performance management issue?"

MORE
Related curated content (videos, podcasts, articles and interviews) provide users a means to explore more. This section is highly customisable for other related wellbeing initiatives or specific content for your organisation.

KEY FEATURES

The FactorC program enables managers and leaders at all levels to develop their team’s psychological safety via:

  • training, job aides and our just in time digital performance support tools
  • our curated wellbeing library
  • your own custom content
  • delivering measurable data analytics on teams, tribes and your whole organisation’s mood (the ‘Moodometer’ app can be used organisation wide)
  • identifying the triggers of mood change (the good and bad).






MOODOMETER

The Moodometer is an easy and non-threatening way to discuss mental wellbeing at work. Employees in a positive mood (Green Zone) are 31% more productive, 37% more influential and 300% more creative than those in the Red Zone. Graeme Cowan’s iCARE framework is primarily designed to help those in the Orange and Red Zone.

CONTENT

The content comes from Graeme Cowan’s BACK FROM THE BRINK book series, and what he has learnt by taking over 5000 leaders through his half-day workshops in the last 3 years. It has been designed to bring you a contemporary and engaging user experience, with meaningful and action orientated activities by The Learning Hook, who have been developing award winning elearning solutions since 2012.


THE CONTENT IS


RELEVANT
    Right knowledge, right time, and just for me.
ENGAGING
    Short pithy lessons incorporating video, audio, copy and interactive exercises.
COMPLIES
    Testing at the end of each section confirms knowledge transfer.
ACTION ORIENTED
    The purpose of education is not knowledge, but action.
THE iCARE FRAMEWORK
The iCARE framework was created when Graeme Cowan surveyed 4064 people who lived with depression. Graeme asked them what worked best in their recovery. The approach has been validated by clinical psychologists, senior business leaders, rehabilitation specialists and legal experts. iCARE forms the acronym: Identify, Compassion, Access experts, Revitalising work and Exercise.
CONTENT

The content comes from Graeme Cowan’s BACK FROM THE BRINK book series, and what he has learnt by taking over 5000 leaders through his half-day workshops in the last 3 years. It has been designed to bring you a contemporary and engaging user experience, with meaningful and action orientated activities by The Learning Hook, who have been developing award winning elearning solutions since 2012.

THE CONTENT IS


RELEVANT
Right knowledge, right time, and just for me.
ENGAGING
Short pithy lessons incorporating video, audio, copy and interactive exercises.
COMPLIES
Testing at the end of each section confirms knowledge transfer.
ACTION ORIENTED
The purpose of education is not knowledge, but action.


THE iCARE FRAMEWORK
The iCARE framework was created when Graeme Cowan surveyed 4064 people who lived with depression. Graeme asked them what worked best in their recovery. The approach has been validated by clinical psychologists, senior business leaders, rehabilitation specialists and legal experts. iCARE forms the acronym: Identify, Compassion, Access experts, Revitalising work and Exercise.
AUTHENTIC
Features real employees, real stories, real recovery, real hope.
Stories inspire people and change lives.

AUTHENTIC
Features real employees, real stories, real recovery, real hope.
Stories inspire people and change lives.





Like to know more?

Make sure you contact us and we will be in touch.